In the rare case that you are unhappy with your item, please get in touch via the contact page and provide your order number with the reason(s) that you are unhappy. We will then strive to rectify the problem and if no other option is found we will discuss issuing a refund.
In the case of non receipt of or damage to your item, we are happy to investigate the matter thoroughly and we may ask you to allow up to a reasonable amount of time for delivery as a certain period is required before being able to make a claim with most couriers.
In the case of you (the buyer) receiving a damaged item, a return may be accepted and/or a refund may be issued in the appropriate circumstances after receiving the returned item or photographic evidence of the damaged item.
In the proven case of the item being ‘not as described’ or damaged from shipping, we will be happy to refund you (the buyer) for the return postage cost but only for the cheapest tracked/signed for return shipping method available on the market at the time.
If a failed attempt is made to deliver the parcel and you fail to collect the parcel from your local sorting office, it will be sent back to us, we will then require additional payment for the re-dispatch of the parcel. If you should require a refund after the parcel has been returned, we can do that for you, however the original P&P paid for the item will not be refunded.